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Description
The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at WorkWe all know what it's like to put off an important conversation at work whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use
We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:- Become skilled at the art of quiet negotiation
- Determine your "sales" message
- Keep meetings on track and stick to an agenda
- Analyze what your body language conveys (often it's not what you think )
- Overcome public-speaking fears
- Offer feedback to employees and bosses alike in a constructive, productive way
- Reduce conflict in the office and with customers and clients
- Fire someone or deny someone an expected promotion
- Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
- Master e-mail and voice messaging etiquette, and make a positive impression every time
- And much more.
Binding Type: Hardcover
Publisher: Hachette Books
Published: 01/01/2008
ISBN: 9781401302344
Pages: 239
Weight: 1.00lbs
Size: 8.60h x 5.70w x 0.90d
Review Citations: Publishers Weekly 11/05/2007 pg. 57
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4.1 ★★★★★
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Product Reviews
★★★★★ 5
Beautiful shelves!
Size: 48 Inch, Color: Natural, Size: 48 Inch, Color: Natural
Since new build homes typically don't come with towel rods this was what I envisioned instead. I purchased the hooks separately. The shelves are perfect! I ordered a 36in set as you see with the cream towels and a 48in set that you see with the green towels. They're not loose but not 100% sturdy. I recommend maybe gluing to the wall in addition to the rest and definitely screwing into a stud. They're easy enough to figure out without the instructions. But I will say they're supposed to be screwed in underneath to the rods but they did not come with an appropriate screw for that so I had to use some I already had on hand.
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Reviewed in the United States on May 20, 2025
★★★★★ 5
Nice
Size: 30 Inch, Color: Natural, Size: 30 Inch, Color: Natural
Easy to install..comes with small magnetic leveler which made things even easier! Really nice for the price.
Only thing is other than sliding the wood onto the metal brace, there’s only 2 screws that screw wood onto brace so it makes for a slightly wobbly shelf on the brace… although I have 6 screws/anchors holding each brace into the wall so it’s technically quite solid…I’m a bit nervous to keep delicates on the shelves
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Reviewed in the United States on February 16, 2025
★★★★★ 5
Great Shelves! Drywall Anchors are the Bomb!
These shelves are very plain as I hoped they would be so as to not take away from the items displayed. The blue is true to the images so I was impressed by that. Word of knowledge: if you do not hit any studs, don’t use the mollies that came with them; use plastic drywall anchors! They work amazingly well!
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Reviewed in the United States on May 27, 2026
★★★★★ 4
Pretty shelves for small space
Size: 17 Inch, Color: Natural
Good quality shelves and easy to install once I used my own stronger anchors and screws. The ones provided were too weak and made the shelf unstable. I had to patch several holes in my wall before installing them correctly. If they had provided better quality anchors I would have rated it 5 stars. Still very happy with my purchase.
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Reviewed in the United States on July 12, 2025
★★★★★ 1
Flimsy and doesn’t hold weight
Size: 17 Inch, Color: Natural, Size: 17 Inch, Color: Natural
Do not buy this. The frame this comes with is so small and flimsy. I didn’t even have anything on the shelves yet and they were falling off the wall. The wood is a beautiful color but the quality is awful.
I had different floating shelves on the same wall and I included a picture of the thick metal frame those came with, also from Amazon to show how flimsy this brand is.
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Reviewed in the United States on March 24, 2026